Skip to main content

Rate Limiting

We use safeguards against bursts of incoming traffic to maximize API stability. If you send many requests in quick succession, you might receive 429 error responses.

Rate Limits​

The Partner API limits requests to 500 per 5 minutes per IP address. Treat limits as maximums and avoid unnecessary load. To prevent abuse, we may reduce limits for accounts with unusual traffic patterns.

Handling Rate Limits​

If you receive a 429 error:

  • Implement exponential backoff - Wait progressively longer between retries (1s, 2s, 4s, etc.)
  • Spread out requests - Use queuing mechanisms and distribute bulk operations over time
  • Cache responses - Reduce redundant API calls for data that doesn't change frequently
  • Monitor usage - Track request volumes and set up alerts for unusual spikes

Requesting a Limit Increase​

For high-traffic applications, contact your Paytient account manager or email support at support@paytient.com with details about your use case.